Security

We value your privacy and the data we receive.

Terms of Use

Thank you for visiting our website resieve.co (the “Website”). The following legal terms
govern your use of the Website and you should read them carefully.

Legal terms used

- Terms of Service - Different Terms of Service will apply to you depending on whether you are using our Services as a Researcher or a Participant. Our Terms of Service and govern our provision, and your use, of the service we provide through the Website.

- This service comprises the provision of an online platform through which researchers can conduct, and participants can take part in, research studies, and are described in more detail in our Terms of Service.

- Privacy Notice and Cookies Policy – our Privacy Notice and Cookies Policy resieve.co/privacy sets out the terms on which we process any personal data we collect from you, or that you provide to us, as well as information about the cookies on the Website. By using the Website, you indicate that you accept and agree to our Terms of Use and Privacy Notice and Cookies Policy.

Information about us

The website resieve.co (the “Website”) is owned and operated by Re Group Technology Pte. Ltd. (“we” or “us”) registered in Singapore under company unique entity number 201936766M having our registered office at 21 Heng Mui Keng Terrace.

Accessing the Website

Access to the Website is permitted on a temporary basis, and we may withdraw or amend the services we provide on the Website without notice (see below). We will not be liable if for any reason the Website is unavailable at any time or for any period. We may restrict access to some parts of the Website to users who have registered with us. In particular, access to our platform for submission of and participation in research studies is available only to registered members and is subject to further Terms of Service. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use, and that they comply with them.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on the Website for commercial purposes without obtaining a license to do so from us or us licensors. If you print off, copy or download any part of the Website in breach of these Terms of Use, your right to use the Website will cease immediately and you must destroy any copies of the materials you have made.

The Website Changes Regularly

We aim to update the Website regularly and may change the content at any time. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Linking to the Website

You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on the Website other than that set out above, please address your request to hello@resieve.co.

Linking from the Website

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

How The Company uses information obtained via inquiries

When a third party contacts us via our website or other means, Company may collect information voluntarily provided by that third party, including (“Inquiry Information”):

  • Third party’s Corporate name;
  • Name of an individual who serves as the third party’s contact;
  • Email address of contact person

How Company uses information necessary to provide Company’s services to customers

Company collects information from customers when they contract for Company’s services (the “Customer Record”) Information that is part of the Customer Record will be used by Company to:

  • Collect payment;
  • Market Company’s services to the customer;
  • Contact the customer about issues related to the service; and
  • Contact the customer about issues of general interest to Company’s customers;
  • In response to an inquiry about the status of Company’s services and to provide troubleshooting about those services.

The Customer Record may be shared with third parties only in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

The Customer Record will only be sold by the Company in conjunction with the sale, or other acquisition, of its business. It is not otherwise sold or rented to third parties.

In compliance with Singapore’s PDPA regulations, The Company does not market to individuals under thirteen years of age and does not knowingly collect information directly from these individuals.

Customer Record information is collected on the basis of the contractual relationship between the Company and Customer, except that contact names and email addresses of individuals may be collected on the basis of the Company’s legitimate interest in having one or more contacts with whom Company can correspond regarding the Customer. Customers may opt out of providing information for their Customer Record by declining to be Customers. Providing information for a Customer Record is required to become a Customer. Customers may request from the Company access to, rectification of, erasure of, restriction of processing of the Customer Record when applicable, and may inform the Company by email of any changes to the Customer Record. Customers also have the right to object to processing of applicable data within the Customer Record and the right to data portability.

Our Liability

Access to the Website is provided “as is” and your use of the Website is at your own risk. To the fullest extent permitted by law:

- we expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, under the common law, or otherwise;

- we expressly exclude any liability for any indirect or consequential loss or damage incurred by you in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, however caused;

- unless you have entered into any contract with us for the supply of services we expressly exclude any liability for any direct loss or damage incurred by you in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, however caused; and

- if you have entered into a contract with us for the supply of services in accordance with our Terms of Service below, our liability to you in relation to those services shall be subject to such limitations and exclusions as may be set out in those Terms of Service.

Information about you and your visits to the Website

We process information about you in accordance with our Privacy Notice and Cookies Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking, prohibited uses and other offences

You may use the Website only for lawful purposes. You may not use the Website:

- in any way that breaches any applicable local, national or international law or regulation;

- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

- to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; or to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).

You must not misuse the Website by knowingly introducing viruses, Trojans or any other malicious items. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed

denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. To the fullest extent permissible by law, we will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

Breach, suspension and termination

If you are in breach of these Terms of Use or of the Terms of Service, we may take such of

the following actions as we deem appropriate in the circumstances:

- immediate, temporary or permanent withdrawal of your right to use the Website and/or our services;

- issue a warning to you;

- issue legal proceedings against you; or

- disclose your information to law enforcement authorities as appropriate. You agree to indemnify us against all costs, losses, damages, expenses and liabilities (including, but not limited to, reasonable administrative and legal costs) suffered, incurred or paid out by us as a result of your breach of these Terms of Use, our Terms of Service or our Privacy Notice and Cookies Policy.

Jurisdiction and Applicable Law

The Singapore courts will have exclusive jurisdiction over any claim arising from, or related to, your use of the Website although we retain the right to bring proceedings against you for breach of these Terms of Use or the Terms of Service in your country of residence or any other relevant country. These Terms of Use, the Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Singapore.

Variations

We may revise these Terms of Use or the Terms of Service at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on the Website.

Severability

If any court or competent authority decides that any of the provisions of these Terms of Use or any provisions of our Terms of Service or Privacy Notice and Cookies Policy are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

Contact Us

If you have any concerns about material which appears on the Website, or any questions,
comments or requests regarding our Terms of Website Use, Terms of Service or Privacy Policy, please contact us at hello@resieve.co.

Privacy Statement

THIS POLICY SETS OUT TO ADDRESS

(1) the information we collect about you when you visit our website, use our products or services, or otherwise interact with us;

(2) how we use, share, store, and secure the information; and

(3) how you may access and control the information.

In this policy, “ReSieve” or “we” refers to Re Group Technology Pte. Ltd of 21 Heng Mui Keng Terrace and “Platform” means our website at https://resieve.co and our software, namely ReSieve.

In this policy, “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our products or services, that relates to an identifiable individual.

1. WHAT INFORMATION WE COLLECT ABOUT YOU

1.1 We collect the following types of information about you:

(a) account and profile information that you provide when you register for an account or sign up for our products or services, for example your name, username or similar identifier, other personal description, job title, date of birth and gender, physical address (billing or delivery or both), email address, telephone number(s) (collectively, “Account Data”);

(b) information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”);

(c) content you provide using our products or services, for example tasks, offers and reviews (collectively, “User Content”);

(d) communication, marketing, and other preferences that you set when you set up your account or profile, or when you participate in a survey or a questionnaire that we send you (collectively, “Preference Data”);

(e) details of any transactions, purchases, or orders that you’ve made with us (collectively, “Transaction Data”);

(f) payment information, for example your payment card information and bank account details (collectively, “Financial Data”);

(g) information about your device or connection, for example your internet protocol (IP) address, log-in data, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our products or services and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and

(h) Information about your use of or visit to our Platform, for example your clickstream to and through our platform, products you viewed, used, or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods to browse away from the page (collectively, “Usage Data”).

1.2 We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including:

(a) our personnel, agents, advisors, consultants, and contractors based in Singapore in connection with our operations or services, for example our staff engaged in the fulfilment of your order, the processing of your payment, and provision of support services;

(b) other users of our products or services, for example reviews of users for tasks posted;

(c) other services linked to your account, for example if you register or log in to your account using 3rd parties such as your Google/Facebook or Apple credentials, we receive your name and email address to authenticate you, as permitted by your settings with 3rd party providers;

1.3 We do not collect sensitive data or special category data about you. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, or sexual orientation.

2. HOW WE USE THE INFORMATION WE COLLECT

2.1 We only use your personal information where the law allows us to. We use your personal information only where:

(a) we need to perform the contract we have entered (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalized features, and to protect the safety and security of our Platform and our Users;

(b) it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests

(c) you’ve given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or

(d) we need to comply with a legal or regulatory obligation.

2.2 If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent at any time by contacting us (please refer to paragraph 9 for contact information), but please note this will not affect any use of your information that has already taken place.

2.3 We do not share your personal information with any company outside our group for marketing purpose, unless with your express specific consent to do so.

2.4 For visitors to or users of our Platform who are located in the European Union, we have set out our legal bases for processing your information in the Legal Bases Table at the end of this policy.

3. HOW WE SHARE INFORMATION WE COLLECT

3.1 We share information with third parties that help us operate, provide, support, improve, and market our products and services, for example third-party service providers who provide data storage and backup, infrastructure, billing, payment processing, customer support, business analytics, and other services.

3.2 Third-party service providers have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations. We require these third-party service providers to maintain confidentiality and security of all personal information that they process on our behalf and to implement and maintain reasonable security measures to protect the confidentiality, integrity, and availability of your personal information.

3.3 We take reasonable steps to confirm that all third-party service providers that we engage process personal information in a manner that provides at least the same level of protection as is provided under this policy. Where any third-party provider is unable to satisfy our requirements, we will require them to notify us immediately and we will take reasonable steps to prevent or stop non-compliant processing.

3.4 We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services.

3.5 If you use any third-party software in connection with our products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.

3.6 Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.

3.7 We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.

3.8 If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such transaction takes place and inform you of any choices you may have regarding your information.

4. HOW WE STORE AND SECURE THE INFORMATION WE COLLECT

4.1 We use data hosting service providers based in Singapore, Amazon Web Services, to host the information we collect.

4.2 We have adopted the necessary measures to protect the security and integrity of your personal information.

4.3 We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4.4 While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is safe and secure.

4.5 We only retain personal information for so long as it is reasonably necessary to fulfil the purposes, we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Until the tasks are completed, the information will be stored so that other users will be able to view and access the information. We will securely store the information of the tasks information (including chat) and user information to be used as a reference for other users to view as past records for ratings and reviews of previous tasks done. The information will be anonymize should we use it for data analysis and/or sales of data. If this is not possible, we will securely store the information and isolate it from further use. We periodically review the basis and appropriateness of our data retention policy.

5. HOW WE TRANSFER INFORMATION INTERNATIONALLY

5.1 We collect information globally and primarily store that information in Singapore, Amazon Web Services. We transfer, process, and store your information outside your country of residence where we or our service providers operate for the purpose of providing our products and services to you.

5.2 Some of the countries in which our companies or service providers are located may not have the privacy and data protection laws that are equivalent to those in your country of residence. When we share information with these companies or service providers, we make use of contractual clauses, corporate rules, and other appropriate mechanisms to safeguard the transfer of information.

6. YOUR RIGHTS

6.1 You have the right to:

(a) be informed of what we do with your personal information;
(b) request a copy of personal information we hold about you;
(c) require us to correct any inaccuracy or error in any personal information we hold about you;
(d) request erasure of your personal information without any restrictions (note, however, that we may not always be able to comply with your request of erasure for record-keeping purposes, to complete transactions, or to comply with our legal obligations) To request deletion, you may email to hello@resieve.co;
(e) object to or restrict the processing by us of your personal information (including for marketing purposes);
(f) request to receive some of your personal information in a structured, commonly used, and machine-readable format, and request that we transfer such information to another party; and
(g) withdraw your consent at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent).

6.2 Our Platform enables you to update certain information about yourself, for example you may change your business or personal information by updating your user profile or changing your user settings.

6.3 You may opt out of receiving marketing materials from us by using the unsubscribe link in our communications, by updating your preferences within your account on our Platform, or by contacting us at hello@resieve.co. Please note, however, that even if you opt-out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.

6.4 As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.

6.5 Any request under paragraph 6.1 will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.

6.6 We will respond to all legitimate requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made several requests.

7. CHANGES TO THIS POLICY

7.1 We may amend this policy from time to time by posting the updated policy on our Platform. By continuing to use our Platform after the changes come into effect, you agree to be bound by the revised policy.

8. POLICY TOWARDS CHILDREN

8.1 Our products and services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 16.

9. CONTACT US

9.1 Please contact us at hello@resieve.co in the first instance if you have any questions or concerns. If you have unresolved concerns, you have the right to file a complaint with a data protection authority in the country where you live or work or where you feel your rights have been infringed.

COOKIES POLICY

Cookies are small text files that are placed on your device by a web server when you access our Platform. We use cookies to identify your access and monitor usage and web traffic on our Platform to customize and improve our products and services.

We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session).

We use the following types of cookies:

(a) Strictly necessary cookies – these are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website.

(b) Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for.

(c) Functionality cookies – these are used to recognise you when you return to our site.

(d) Targeting cookies – these cookies record your visit to our site, the pages you have visited, and the links you have followed.

You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you do so, you may not be able to access all or parts of our site.

Last updated: 07/02/2020 (DD/MM/YYYY)